Last updated: March 2026
(1) These General Terms and Conditions (AGB) apply to all contracts between the online language service “Nettes Deutsch” (hereinafter “Provider”) and its customers (hereinafter “Customers”) concerning the placement, organization and delivery of online language lessons and other language-related services.
(2) Provider and responsible person: Mykola Zvonarov, Stephanstraße 7, 90478 Nürnberg, Germany, phone: +49 151 72832542, email: hallo@nettesdeutsch.com.
(3) A Customer within the meaning of these AGB is any natural person who uses the Provider's services mainly for private purposes (consumer within the meaning of Section 13 BGB).
(4) The Provider works in a placement and organization model. The actual lessons are usually delivered by independent freelance teachers (hereinafter “Teachers”). There is no employment relationship between the Provider and the Teachers; the Teachers work independently and on their own responsibility. The Customer's contractual partner for participation in lessons and payment of course fees is exclusively the Provider.
(1) The Provider offers in particular:
(2) The lessons are taught by the Teachers engaged by the Provider. The Provider is responsible in particular for selecting Teachers, coordinating appointments, communicating with Customers and handling payments with Customers and Teachers.
(3) Lessons take place exclusively online, for example via Zoom, Google Meet or Skype. The platform used will be communicated before the course starts. The Customer is responsible for providing the technical requirements on their side, such as device and internet access.
(4) Content, scope, duration of lessons and course objectives are based on the relevant service description on the website or on the individual agreement between the Provider and the Customer.
(5) Unless expressly agreed otherwise, the Provider does not issue state-recognized certificates or officially recognized degrees. A specific learning outcome or exam result is not guaranteed.
(1) The offers on the Provider's website are non-binding invitations to book lessons.
(2) The Customer may submit a booking request via a website form, by email, through messenger services or by another communication channel offered by the Provider.
(3) Before submitting a binding booking request, the Customer is informed about these AGB, the privacy policy, information on withdrawal and the essential characteristics of the service.
(4) A contract is concluded only when the Provider confirms the booking request, for example by email or messenger, and the agreed course fee has been paid, unless otherwise agreed in text form.
(5) The Provider may reject booking requests without stating reasons, in particular if no suitable Teacher or no suitable time slot is available.
(1) The prices valid at the time of booking apply. Prices may be shown on the website or agreed individually.
(2) Unless stated otherwise, all prices are final prices. Any statutory taxes are included where applicable.
(3) Payment is due before the start of the lesson package or course, unless expressly agreed otherwise.
(4) Payment methods are communicated during the booking process. The Customer receives an electronic invoice or payment confirmation if required.
(5) If the Customer is in default of payment, the Provider may suspend further lessons until the outstanding amount has been paid.
(1) The duration of an individual lesson is based on the relevant offer or individual agreement.
(2) Lesson packages are valid for three months from the date of the first lesson, unless another validity period has been agreed in text form.
(3) Unused lessons after the validity period expires can no longer be claimed and will not be refunded, unless the non-use is due to circumstances for which the Provider is responsible or unless mandatory statutory rights apply.
(4) In justified exceptional cases, such as illness, travel or technical problems, the Provider may extend the validity period voluntarily. There is no entitlement to such an extension.
(5) Changes to agreed lesson packages, lesson duration or format require agreement in text form.
(1) Individual lessons are scheduled directly between the Customer and the Provider or the Teacher.
(2) The Customer may cancel or reschedule an individual lesson free of charge up to 24 hours before the agreed start time.
(3) If cancellation takes place less than 24 hours before the agreed start time, or if the Customer does not attend, the lesson is considered delivered and will be charged in full.
(4) This does not apply if the Customer is not responsible for the cancellation, for example in cases of sudden illness or force majeure, and provides suitable evidence where reasonable.
(5) If the Customer arrives late, the lesson still ends at the originally agreed time. There is no entitlement to an extension or replacement of the missed time.
(6) If the Provider or Teacher has to cancel a lesson, an alternative date will be offered. If no alternative date can be found, the lesson will be credited or refunded.
(1) Group lessons take place with the minimum and maximum number of participants stated in the offer.
(2) If the minimum number of participants is not reached, the Provider may cancel the course, postpone the start date or offer an alternative course format. Any fees already paid will be refunded if the Customer does not accept the alternative offer.
(3) The Provider may make organizational changes, such as changing the Teacher or lesson time, if there is a valid reason and the change is reasonable for the Customer.
(4) There is no entitlement to lessons with a particular Teacher unless this has been expressly agreed.
(1) Consumers generally have a statutory right of withdrawal of 14 days when concluding distance contracts.
(2) Details on the right of withdrawal, the withdrawal period, its consequences and the sample withdrawal form are available at Withdrawal.
(3) If the Customer expressly asks the Provider to begin the service before the withdrawal period has expired, the Customer must pay reasonable compensation for the services already provided if the Customer later withdraws.
(4) The right of withdrawal may expire prematurely if the service has been fully performed and the Customer previously expressly agreed that performance should begin before the withdrawal period expires and acknowledged that the right of withdrawal would be lost after full performance.
(1) The Customer is responsible for a stable internet connection, a suitable device, microphone, camera where needed and access to the agreed online platform.
(2) The Customer must treat the Provider, Teachers and other participants respectfully and must not disrupt lessons.
(3) Access links, learning materials and login details may not be passed on to third parties.
(4) In the event of serious or repeated breaches of these obligations, the Provider may exclude the Customer from further participation after a warning. Fees will not be refunded if the exclusion is due to the Customer's fault.
(1) During the contractual relationship with the Provider and for twelve months after the last lesson, the Customer may not book or pay for lessons directly with a Teacher introduced through the Provider without the Provider's consent.
(2) If the Customer breaches this provision, the Provider may claim a placement fee of 10% of the expected remuneration for the direct engagement, but at least EUR 150.
(1) Learning materials provided by the Provider or Teachers are protected by copyright unless expressly marked otherwise.
(2) The Customer receives a simple, non-transferable right to use the materials for personal learning purposes only.
(3) Reproduction, distribution, public sharing, publication or commercial use is not permitted without prior consent.
(4) Recording lessons is only permitted with the prior consent of all persons involved.
(1) The Provider is liable without limitation for damages resulting from injury to life, body or health, and for damages caused intentionally or by gross negligence.
(2) In cases of slight negligence, the Provider is liable only for breach of essential contractual obligations. Liability is limited to the foreseeable damage typical for the contract.
(3) Further liability is excluded to the extent permitted by law.
(4) The Provider is not liable for technical problems on the Customer's side or for failures of third-party platforms unless the Provider is responsible for them.
(5) The Provider does not guarantee a specific learning outcome, exam success or language level.
(1) The Provider processes personal data in accordance with the applicable data protection laws.
(2) Details can be found in the privacy policy at Privacy Policy.
The European Commission provides a platform for online dispute resolution at https://ec.europa.eu/consumers/odr. The Provider is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
The Customer agrees that communication may also take place via messenger services such as Telegram, WhatsApp, Viber, Instagram or Facebook Messenger. Legally relevant declarations should be made in text form and in a documented way; email is recommended for important matters.
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods, unless mandatory consumer protection provisions of the country in which the Customer has their habitual residence take precedence.
(2) The contract language is German. Translations are provided for information only.
(3) If individual provisions of these AGB are or become invalid, the validity of the remaining provisions remains unaffected.
(4) Changes or additions to these AGB must be made in text form.
